Privacy Policy
Introduction
White Mantis Roastery LLC (“White Mantis”, “we”, “us”, or “our”) is committed to safeguarding the privacy of individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, mobile application, and digital services. Data collection may occur through our mobile application and in-store digital services. Certain website features may be informational only at this stage and may be expanded in future updates.
Data Controller
White Mantis Roastery LLC, Dubai, United Arab Emirates, is the data controller responsible for your personal data.
How We Collect Data
- Direct Interactions: When you place orders, create an account, or contact us
- Automated Technologies: Through cookies, app analytics, and similar tools
- Third Parties: Payment processors, delivery partners, and service providers
Use of Personal Data
- Processing and fulfilling orders
- Customer support and service communication
- Improving app and service performance
- Sending notifications and updates (with consent)
- Legal and regulatory compliance
Legal Basis for Processing
- Consent provided by you
- Contractual necessity for service delivery
- Legal obligations under UAE law
- Legitimate business interests
Data Sharing and Disclosure
International Data Transfers
Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place to protect your data.
Data Security
We use industry-standard technical and organizational security measures to protect your personal information from unauthorized access or disclosure.
Data Retention
Personal data is retained only for as long as necessary to fulfill business, legal, or regulatory requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze performance. You can manage cookie settings through your browser or device.
Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of the updated policy.
Contact Us
- White Mantis Roastery LLC
- Dubai, United Arab Emirates
- Email: hello@whitemantis.ae
- Phone: +971 58 953 5337
Mobile Application Privacy Policy
This section applies specifically to the White Mantis mobile application.
Information We Collect
- Email address
- Phone number
- Account authentication data
- Order and usage-related information
How We Use This Information
- User authentication and login (OTP-based)
- Order placement and order history
- Customer support and communication
Data Sharing
- Data is shared only with our backend services to provide app functionality
- We do not sell personal data
Data Security
- All data is transmitted via HTTPS
- Authentication data is securely stored
User Rights
- Users can request account deletion and data removal by contacting us
Rewards & Loyalty Program
This section explains how we collect and use data related to our in-app rewards programs.
Stamp System (Cafe Orders)
- We track stamps earned per eligible cafe beverage purchase
- 10 stamps = 1 free beverage reward
- Stamps are linked to your account and are non-transferable
Points System (Store Purchases)
- We track points earned on store product purchases
- AED 10 spent = 1 point
- Points may be redeemed for discounts or offers as announced
Referral Program
- We collect and store your unique referral code
- We track referral relationships to credit rewards when a referred friend completes their first order
- Both referrer and friend earn 1 stamp upon successful referral
How This Data Is Used
- To accurately credit and display your stamps, points and rewards
- To process reward redemptions
- To send notifications about reward milestones and expiry (with consent)
Program Rules
- Rewards cannot be transferred between accounts
- Cancelled or refunded orders do not qualify for stamps or points
- White Mantis reserves the right to modify or terminate the program at any time with notice
